Typically you can expect delivery between 7.30am and 11am based on your area. You will get emailed a time slot before delivery and you can track the van too.
Unfortunately, we only deliver to areas on set days, this is to reduce our carbon footprint and tackle the rising amounts of car emissions in built up areas. We do collection points from the farm shop outside Wye and can do collection points from Ashford and Wye station – just email us if you would like this option.
Sign into your account and click on ‘manage subscriptions’ click on any product ‘edit’ and on the left-hand side ‘skip shipment’ this will delay it by one week.
If you want to skip more than one week, select ‘next charge date’ and choose the date accordingly.
Sign into your account and click on ‘manage subscriptions’ click on any product ‘edit’ scroll to the bottom and select ‘cancel subscription’. Please note veg box subscribers can only cancel after two deliveries have been made.
SuHead to your account and manage subscription, from there you will see your orders, but you can see all future orders in the delivery schedule tab at the top.
To begin with it will come out the day that you purchased your order. For example, if you ordered Monday, the next amount will come out the following Monday. We will amend the date so it is scheduled for two days before your delivery (our order deadline day for that area) so you have the maximum time to edit your orders.
Based off of your location, your order deadline is midday two days before delivery. Please be aware subscribed items are charged early that morning so don't leave it until the deadline day!
If you’d like to keep things fresh and alternate boxes, you can use our frequency options to mix up your order. Simply click ‘Add’ on one of the boxes you would like to receive regularly.
The on-screen instructions will pop up with choices for quantity and frequency; select ‘Every 2 weeks’, and the date that you’d like this to start from.
On the second box you’d like on the alternate weeks, follow the same steps – but be sure to log into your account and adjust the date to the following or previous week than the first box is arriving. You can always email us for help if you need it.
Click on edit and on the left click on next charge date, and then choose the date you would like to start back up again.
No, that is the charge date that is currently associated with your account. Usually is it 2 days before delivery, but it may be more if you signed up on a different day.
On delivery day
Most definitely! In fact we encourage box returns! We reuse all of our own boxes, punnets, bags, rubber bands, egg boxes and beyond. Just leave it outside your door for next weeks delivery. The only thing we don't accept back are the juice bottles, bread bags and plastic milk cartons, but you can recycle them in your household recycling. Please don’t leave other shops packaging, we can’t use it and can’t dispose of it either.
WHEN WILL MY ORDER BE DELIVERED?
SOMETHING IS MISSING ON MY ORDER
Occasionally we have to make a change to your box contents because of weather or some things just look better, so first check that we haven’t substituted an item for something else. If something is missing, please let us know and we’ll replace it free with your next delivery. Please call us at the farm on 07377 209791 or email us if you need to discuss a missed item
WHAT SHOULD I DO IF MY BOX HASN’T ARRIVED?
WHAT TIME DO YOU DELIVER?
We can't guarantee a set time each week. However typically you can expect delivery between 7.30am and 11am based on your area. You will get emailed a time slot before delivery and you can track the van too.
Not a problem! We are always happy to bring boxes upstairs to flat doors, or place them just inside the door or, if you want us to leave them in a shed/conservatory we are happy to do so. Just leave a comment in the delivery notes at checkout.
We pride ourselves on caring for our customers, if we haven’t seen an elderly customer (who we usually would) and it’s out of the ordinary, we may get in contact to check in.
Subscribers - Log into your account and click ‘manage dislikes’ from here you can search and add up to 7 fruits and vegetables to your dislikes list. We will tailor your box to this the best we can.